A Swiss Post Cargo employee checks the contents of a returned package. In the background, another employee loads a package onto a trolley.

Returns management

Comprehensive processing of returns from Switzerland

Our return service handles the complete processing of returns from Switzerland: your customers send their returns to our returns center, where the goods are inspected, picked, cleared through customs and transported back to the EU. We send data on returned items to your system immediately, so you can keep track of goods at all time.

The advantages for you

  • Complete processing of returns, from acceptance at branches to transfer of goods to the EU
  • Instant transmission of returns data thanks to connection to your system
  • Efficient customs clearance and quick transport back to the EU

Video on returns management

Here’s how it works

  • Return service

    Customers in Switzerland affix a return label on their returns and drop them off at a branch.

  • Processing of returns

    At the returns center, we process returns based on your specifications, from simple picking to detailed checks.

  • Customs clearance and transport

    We clear your returns through customs and transport them securely to the EU. To speed up this process, we use the original import data.

Our value-added services

  • Qualitative and quantitative checks for your returns
  • Quick, easy and secure recycling management
  • Transport and export customs clearance direct to your location in the EU, incl. reimbursement of customs duty and VAT.
  • Management tasks and processing of cases requiring clarification according to your instructions

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Returns logistics: returns from Switzerland