Privacy Policy
Protection of your personal data is our priority
The following information provides an overview of what happens to your personal data when you visit this website. Personal data refers to all data with which you can be personally identified.
If you reside in an EU Member State or the Principality of Liechtenstein, the EU General Data Protection Regulation (EU GDPR) applies to the processing of your personal data when you visit the website. However, if you live in Switzerland, the Swiss Federal Act on Data Protection (FADP) applies.
Swiss Post Cargo Holding Ltd
Lagerstrasse 12
5606 Dintikon
Switzerland
Protection of your personal data is important to us. We therefore treat your personal data with great care and in accordance with the relevant statutory provisions of data protection law and postal legislation.
Swiss Post Cargo Holding Ltd (“Swiss Post Cargo”, “we” or “us”) processes your personal data that is collected when you visit this website and use our online services as service provider and content manager.
In this Privacy Policy, we provide you with information about the nature and scope of the data processing. We explain which data is used is processed and for what purposes when you access this website.
Swiss Post Cargo Holding Ltd (Lagerstrasse 12, 5606 Dintikon, Switzerland) is the provider of the website, and as the owner of the relevant data collections, may make decisions about their purpose and content. For the operation of the website, we use the following processors, who process your personal data on our behalf.
The website is hosted on behalf of Swiss Post Cargo by Vercel Inc., a company based in California, USA, on AWS Cloud servers located in Frankfurt, Germany. Additionally, we use Jotform as our online form tool. This is software owned by the company of the same name, based in California, USA.
We employ the service provider xtendx AG (Tiefenhöfe 5, 8001 Zurich, Switzerland), acting on our behalf, to display video content hosted externally.
In principle, our website can be used without you needing to disclose any personal data. As is common practice with many websites, certain data such as IP addresses and other usage information is collected automatically and then analysed and processed anonymously by our web analytics software. Data processing is carried out based on a legitimate interest on our part in the proper operation of the website and the prosecution of any civil or criminal violations resulting from unauthorized use. The other data categories are listed below.
Our web servers automatically log every visit in a temporary log file. User-specific data (ID address of the computer used, ID data of the browser used, the operating system of the computer used, the quantity of data transmitted, the name of the ISP, the date and time of access) and technical data (the name and URL of the referring website when the website was opened via a link, as well as the search term used when a search engine was used to access the website) are logged and analysed anonymously. This data is needed to enable our content to be used (to establish a connection) and to guarantee technical administration and system security. As part of this process, cookies may be used (see section 4 below).
When using our contact form, you can decide yourself what data you wish to provide us with. As a rule, we recommend only disclosing personal data we require to provide the services we offer. The information you provide us with will be recorded in the IT systems of Swiss Post Cargo Holding Ltd or our service provider. The data is used exclusively to process your request (preparing quotations, contact by the customer service department, etc.).
To use the customer login, you also need to log in with the correct access details, which you will have received separately with the contractual documents.
Please bear in mind that certain products and services are provided by our subsidiaries. To meet your needs as a customer as effectively as possible, it may occasionally be necessary for us to disclose your data to the relevant subsidiaries for processing.
Within the framework of the service provision, the data is processed in accordance with a contractual agreement and the associated Subscriber Conditions (SC) or General Terms and Conditions (GTC).
We process your data for the following purposes:
The legal basis for the temporary storage of data and log files is Art. 6 para. 1 let. f GDPR.
As a general rule, the legal basis for the data processing of cookies requiring approval is your express approval as defined in Art. 6 para. 1 let. a GDPR.
If services are used, your data is also processed in accordance with the contractual agreements and the applicable Subscriber Conditions or General Terms and Conditions.
The legal basis for the processing of data for services is Art. 6 para. 1 let. b GDPR.
A cookie is a text file with short data sequences (a sequence of letters and numbers) that by itself cannot perform any operations. This text file is transferred to your browser by the web server when you visit a website. The cookie is stored on your local computer. There are two different types of cookie: temporary cookies and permanent cookies. We use both temporary cookies, which are automatically deleted from your mobile device or computer at the end of the browser session, and permanent cookies, which remain on your computer or mobile device for up to ten years after the browser session. They are automatically disabled after the programmed time.
You can check your browser’s log at any time to see which cookies are being run and can also delete them manually at any time.
It is safe to activate cookies when visiting our digital presence. When using a third-party computer, however, we recommend deleting cookies and your browser history to prevent subsequent users from being able to see your browsing behaviour.
We use cookies to carry out an evaluation of general user behaviour. Our goal is to optimize our digital presence, to make it easier to use, to make finding content intuitive, and to ensure that it can be more clearly laid out and structured. We are keen to make our digital presence user friendly in accordance with your requirements. This allows us to optimize our websites with targeted content or information that may be of interest to you (e.g. geolocated).
We use selected cookies from third-party providers (known as third-party cookies). Some of these cookies are set automatically.
_ga
_ga_VHPY0B9V5Z
_gcl_au
AEC
NID
OGPC
SOCS
_GRECAPTCHA
__utma
__utmz
uid
utag_main
JSESSIONID
coveo_visitorId
FPID
FPLC
The use of cookies can be managed via the browser functions (settings or add-ons).
If you object to the storage of cookies in our cookie banner, your data will not be collected when you visit this website. A single cookie will be used in your browser to store your preference of not being tracked.
Most browsers accept cookies automatically. However, you can instruct your browser not to accept any cookies or to prompt you before accepting a cookie from a website you visit. You can also delete cookies on your computer or mobile device using the corresponding function in your browser.
To enable or disable cookies in your web browser:
Check which web browser you are using and then select the relevant link below. On the page you are taken to, you will find instructions on how to enable or disable cookies in your web browser.
If you choose not to accept our cookies or the cookies and tools from our partner companies, you will not be able to see certain information on our websites and will be unable to use some functions that improve your visit.
You can find more information on the use of cookies at the following website: www.allaboutcookies.org.
As data subject, you have the following rights in your relationship with us as the controller as per the GDPR:
As data subject, you have the following rights in your relationship with us as the controller as per the FADP:
You can assert your rights in written form by sending an e-mail to rights of data subjects e-mail or writing to the following address.
If you have any questions, suggestions or concerns in relation to the handling of your data, you are welcome to contact us by post, telephone or e-mail as follows:
Swiss Post Cargo Holding Ltd
Lagerstrasse 12
5606 Dintikon
Switzerland
Phone: +41 58 386 65 03
E-mail: info@swisspost-cargo.com
Should you wish to contact us by e-mail, please note that e-mails are unencrypted and are therefore susceptible to the security risks typically associated with this method of communication.
The data we collect and save is treated confidentially and, using appropriate technical and organizational precautions, protected against loss or manipulation and unauthorized access by third parties.
Login information exchanged between your hardware and us is encrypted. We do not accept liability for any unauthorized access or loss of personal data that is beyond our control.
Our website may contain links to other digital solutions that are outside our control and are therefore not covered by this Privacy Policy. If you access other digital solutions using the links provided, the operators of these digital solutions may collect information from you that will be used by these operators in accordance with their privacy policies, which may differ from ours.
Changes to this Privacy Policy may be required from time to time, for example due to the ongoing development of our digital presence or as a result of changes in legislation. Swiss Post therefore reserves the right to change the Privacy Policy at any time, with effect from a future date. Accordingly, we recommend that you reread this Privacy Policy on a regular basis.
Privacy Policy as at: March 2025